Made for lands, not landfills.
We believe in the longevity of our gear. Replacing equipment should be a last resort, because a well-repaired piece of gear tells a better story than a new one. Our skilled technicians, the same people who build our products, will treat your gear with the meticulous care it deserves, ensuring every repair meets our exacting standards for durability and performance.
Your Path Back to the Trail
Our repair process is simple and easy, designed to make your experience hassle-free and get your trusted equipment back on the trail as quickly as possible.
Defects in Materials & Workmanship
We stand behind our products. If your gear has an issue caused by a manufacturing defect, we will repair it free of charge. Hyperlite Mountain Gear has the sole discretion to determine whether an item should be replaced or repaired due to a manufacturer’s defect.
For more details, please review our full warranty policy.
Wear, Tear, and Trail Mishaps
We can repair most damage that occurs from normal (or abnormal) use, including punctures, tears, busted zippers, worn-out components, and damaged hardware. Below is a sample price range for common repairs. All final pricing will be confirmed once we have inspected your gear in person.
Estimated Repair Pricing
- Minor patching (packs & shelters): $10–$35
- Zipper repair (shelters): $20–$60
- Hip belt repair/adjustment: $25–$50
- Major structural repair (packs): $40–$65
Limitations & Exclusions
While we strive to fix everything we can, we are unable to service:
- Cosmetic issues (stains, discoloration, fading)
- Gear that is beyond repair
- Damage caused by improper storage or care
- Items modified or altered by the user
- Gear purchased second-hand
- Non-Hyperlite Mountain Gear products
- Accessories
Estimated Repair Costs
Backpack Repairs
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Structural Panel Repair (Minor) | Small tears, holes, or punctures in the main DCF pack body. | $10 – $35 |
| Structural Panel Repair (Major) | Large tears, significant panel replacement (e.g., bottom panel), or extensive reinforcement. | $40 – $65 |
| Hip Belt Repair/Adjustment | Stitching repair, minor reinforcement, or adjustment of the hip belt. | $25 – $50 |
| Mesh/Pocket Repair | Re-sewing exterior mesh back into elastic or repairing small tears in mesh pockets. | $10 – $30 |
| Strap/Webbing Repair | Re-stitching load-bearing webbing, fixing attachment points, or reinforcing bartacks. | $10 – $30 |
| Zipper/Hardware Replacement | Replacing buckles, sliders, ladder locks, or small parts. | $10 – $30 |
Shelter Repairs (Tents & Tarps)
| Repair Type | Definition | Est. Price Range |
|---|---|---|
| Seam/Taping Repair | Re-taping vertical seams, checking for and sealing leaks at guy-out points or cone/peak. | $20 – $60 |
| Structural Patch (Minor) | Small tears or punctures in the main DCF fabric or minor patching of mesh inserts. | $10 – $35 |
| Structural Patch (Major) | Large fabric repairs, significant patching, or repairs to bathtub floor corners. | $35 – $60 |
| Zipper Repair/Replacement | Replacing main zipper sliders, fixing zippers off-track, or replacing full zipper runs. | $20 – $60 |
| Hardware/Modifications | Replacing grommets, cord locks, adding internal loops or snaps for inserts/beaks. | $10 – $25 |
Frequently Asked Questions
Our typical turnaround time is 2-3 weeks from the date we receive your gear, not including shipping time. This can vary during peak seasons. We'll provide a more precise estimate with your quote.
Need an expedited repair service? Let us know and we will be happy to expedite accordingly to the best of our abilities.
Yes. For the health and safety of our staff, we require all items to be sent in clean. Please brush off all dirt and debris and wipe down your gear. Items that arrive dirty will be returned to you immediately.
You are responsible for shipping costs to our facility. We will cover the return shipping cost for all completed repairs.
Absolutely. For small punctures and tears, our Dyneema Composite Fabric Repair Kit is perfect for quick, reliable field fixes.
