What do you need help with?

Warranty Claim

Repair Request

Replace Hardware

Contact & Proof of Purchase

First Name *

Last Name *

Email *

Phone

Purchased from *

Hyperlite Mountain Gear
Authorized Retailer
Gift

Order Number (If available)

*Having your order number will making processing faster.

Retailer name *

Proof of purchase

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-109375-file2-1_

Proof of purchase can be in the form of an order confirmation email, receipt, bank statement screenshot, etc.

Purchase date

Product Details

Enter the name of your product *

Photos / Video of Product Issue *

Choose file or drag here

Supported format: JPG, JPEG, PNG, mp4, MOV, m4v, HEIF, HEIC

temp-for-109375-file2-2_

Close-up of issue (include something for scale), full product; Video optional (zipper behavior, etc.)

Clean & Dry Required: To protect our team and your gear, please send items clean and completely dry. Spot-clean with a mild non-detergent soap and cool water, then air-dry only (no dryers or heat). Wet or soiled items may be returned without service. See our Cleaning Guide for step-by-step tips.

Warranty Information

Learn more about what's covered under our warranty.

Issue category *

Issue description *

Acknowledgements *

I confirm that I am the original purchaser (or have valid proof of purchase) and understand that Hyperlite Mountain Gear will determine whether my item qualifies as a warranty replacement or repair.

Repair Information

Issue description *

Requested service *

Other Description

Timing constraints (optional)

Date you need it by; Typical repair timeframe is 2-3 weeks once received.

Clean & dry confirmation: *

I confirm that my gear is clean and fully dry before shipping. I understand that unclean gear may be returned without repair.

For details on how to properly prepare your gear, please see our care article.

Part Replacement

Free domestic shipping within the contiguous US.

Part needed *

Other Description

Quantity *

Ship-to address:

Street *

City *

State *

Zip Code *

Country *

Return Shipping Address

THE NEW PEMI 15

The new CrossPeak 2

Gear Match Quiz

85-liter Expedition Backpacks

Empty collection